# Setting your password

When someone on your team creates a NorthGrid account for you, you'll receive a **welcome email** with a secure link to set your own password. Nobody else ever sees or chooses your password.

## Steps

1. Open the welcome email from NorthGrid. Check your spam or junk folder if it isn't in your inbox.
2. Select the **password setup link** in the email.
3. Choose a strong password and confirm it.
4. Sign in with your **username** (it's included in the welcome email) and your new password.

!!! warning "The link expires after 24 hours"
    The setup link only works for **24 hours** after it's sent. If yours has expired — or the email never arrived — ask your NorthGrid administrator to resend it. They can do this in seconds, and the new link starts a fresh 24-hour window. (Resending also invalidates any older links, so always use the newest email.)

## Trouble signing in?

- **Link expired or already used** — ask your administrator to resend it from Manage Users.
- **No email at all** — check spam first, then confirm with your administrator that the email address on your account is correct.
- **Forgot your password later** — use the *Forgot password* option on the sign-in page to email yourself a reset link.