# Equipment details
**Who can edit:** Superuser Admin Field Tech  ·  Viewer sees a read-only sheet  ·  **Where:** any equipment link — or by scanning the unit's QR sticker
The complete record for one piece of equipment: identity and attributes, deficiency status, photos and file attachments (IR images, IR reports, digital IDs), its QR code, inspection snapshots, and an audit history. It's also the page a **QR sticker scan** lands on, which is why it behaves differently per role. ## Scanning a QR sticker Every unit's QR code encodes a link to this page by tag number, on the owning tenant's address. Scanning always requires signing in; what renders depends on the account: - **Admins and Field Techs** get the full page with all editing tools. - **Viewers** get a clean read-only equipment sheet — no edit controls, no QR card, and internal or draft deficiency notes are hidden. This is what makes Viewer accounts safe to hand to customers: their techs can scan a unit on their own floor and see its status without seeing your internal notes. ## Header actions - **Edit (Full Page)** — the complete edit form, returning here afterward. - **Quick Edit** — a dialog for the frequent fields: tag number (labeled per your tenant's branding), name, site, location, make/model, NEMA and voltage dropdowns, and deficiency fields — without leaving the page. !!! note "Field techs can't change the site assignment" In Quick Edit the Site selector is admin-only; for Field Techs it's fixed with the hint *"Field techs can't change the site assignment."* Moving equipment between sites is an admin action. - **Audit History** — slides out the change log for this record: what changed, when, and by whom. - **Print Report** — opens the equipment report in a new tab for printing or saving. - **Create Snapshot** — records an inspection snapshot (see below). The **Managed** toggle on the page is admin-only — Field Techs and Viewers see the status but can't flip it. ## Deficiency status The Deficiency Status section shows the unit's current deficiency level, priority, and notes, with an orange *Deficiency* badge when one is open. Use **+ Log New Deficiency** to record a new finding — each entry becomes part of the unit's deficiency history, and the page always surfaces the most recent unresolved one as the current state. Notes come in three levels: **internal** (never shown to Viewers), **report draft** (also hidden from Viewers), and **report final** (what customers see). ## Photos and file attachments File-type attributes — **Device Image**, **IR Image**, **IR Report**, **Digital ID** — display as thumbnails; select one to preview it full-size. IR Reports keep every uploaded PDF, listed newest first, so thermal history accumulates rather than being replaced. Removing a file doesn't destroy it: it goes to the Dashboard's **Removed Files — Pending Review** queue, where an admin approves the removal or restores the file. ## Equipment QR The QR card shows the unit's code with **Download PNG** for printing stickers. The code encodes the tag-number link, so it keeps working even as other details change — and it matches pre-printed stickers made from the same tag number. ## Inspection snapshots **Create Snapshot** captures the record's state at a moment in time, with optional **Snapshot Notes** — use it to mark "as inspected on this date." The **Last Inspection Snapshot** card shows the most recent one, and **Inspection History** lists them all with who took each and when. ## Troubleshooting **I scanned a QR code and got a login page.** : Expected — every scan requires an account. Customer personnel need a Viewer account for their client; your techs use their normal sign-in. **A Viewer says they can't see the deficiency notes.** : Internal and draft notes are deliberately hidden from Viewers; only final report notes are visible to them. To share a finding with a customer, put it in the final report notes. **The Site field in Quick Edit is locked.** : You're signed in as a Field Tech — site reassignment is admin-only. **I removed the wrong file.** : It's not gone. Ask an admin to open **Removed Files — Pending Review** on the Dashboard and select **Restore**. **The deficiency shown isn't the latest one.** : The page shows the most recent *unresolved* deficiency. If a newer entry was already resolved, the older open one is still the current state — check the full history for the sequence. ## Related articles - [Manage equipment](manage-equipment.md) — the full list, filters, and retirement - [Site details](site-details.md) - [The Dashboard](../getting-started/dashboard.md) — removed-file review and attribute request queues - [Manage users](../administration/manage-users.md) — creating Viewer accounts for customers